It takes about a week for your return to come to us and be processed. As soon as we have received your goods, you will receive a confirmation via e-mail from us.
In your shipping confirmation there is normally a tracking number for your return shipment, which you can use to find out where your order is at.
To avoid a payment reminder from Klarna, we recommend that you do one of the following:
- Pay your entire invoice. We will refund you when the return is approved. Shipping costs are not refunded.
- Report return to Klarna in their app, online at https://www.klarna.com/ Then your invoice will be paused until we have handled your return. It will then be credited if you returned the entire order. If you returned parts of the order, a new and updated invoice will be sent out instead.
For further questions, contact firstname.lastname@example.org.