- Place a new order for the items you want to exchange to in on icebug.com right away. Your new order will be with you in just a few days.
- Return the original order with the items you want to exchange from, using the prepaid return shipping label.
Once received, the return is refunded via the original form of payment within 7 days. Shipping costs are not refunded.
Returning from USA or Norway?
You must give 3 completed copies of the Return Customs Invoice to UPS along with your return, or the order will get stuck in customs and sent back to you. And we wouldn't want that!