Icebug

Returns & Exchanges 5

• Making a return / exchange for new size
• I want to make an exchange. How do I do it?
• I don't have a return shipping label. What do I do?
• I have made the return, have you received it?
• How to make a return when having a voucher

Refunds 3

• How will I get my refund?
• Do I need to pay an invoice if I am going to make a return?
• Can I cancel my purchase?

Order & Delivery 6

• What do I do if I need to change my order?
• How do I activate my voucher?
• How do I know that my order is registered?
• How much is the freight?
• I cannot complete an order

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Delivery 4

• What is your delivery time?
• How soon do I have to pick up my package?
• What shipping method do you use?
• Can I collect my order in your store in Gothenburg?

Payment 1

• What payment options are there?

Sponsorship/collaboration 1

• Sponsorship/collaboration

Event 1

• What events do you have and how do I sign up for them?

Store 2

• Do you have a concept store that I can visit?
• Where can I buy your products?

Warranty 1

• Warranty

Claim 1

• Claim

Technologies 6

• What is BUGrip?
• Grip
• Can you run/walk on asphalt with studs?
• Can you use the studded shoes indoors?
• Will the studs wear out?

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Products 5

• How can I be sure that a pair of shoes fits my feet?
• What size of Overshoe should I choose?
• Stains on the rubber
• Have you lost studs on your Icebug shoes?
• Which size should I take regarding insoles?

Shoecare 6

• How do I clean my shoes after a walk in the woods
• Care instructions leather
• Care instructions oiled leather
• Care instructions suede and nubuck leather
• Textile care advice

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Sustainability 2

• Sustainability
• How about GoreTex in your shoes?