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Knowledge base
Returns & Refunds
Returns & Exchanges
5
Making a return / exchange for new size
I want to make an exchange. How do I do it?
I don't have a return shipping label. What do I do?
I have made the return, have you received it?
How to make a return when having a voucher
Refunds
3
How will I get my refund?
Do I need to pay an invoice if I am going to make a return?
Can I cancel my purchase?
Products
Technologies
6
What is BUGrip?
Traction
Can you run/walk on asphalt with studs?
Can you use the studded shoes indoors?
Will the studs wear out?
View all 6
Products
7
How can I be sure that a pair of shoes fits my feet?
What size of Overshoe should I choose?
Stains on the rubber
Have you lost studs on your Icebug shoes?
Which size should I take regarding insoles?
View all 7
Shoecare
6
How do I clean my shoes after a walk in the woods
Care instructions leathershoes
Care instructions oiled leather
Care instructions suede and nubuck leather
Textile care advice
View all 6
Sustainability
2
Sustainability
How about GORE-TEX in your shoes?
Order & Delivery
Order & Delivery
6
What do I do if I need to change my order?
How do I activate my voucher?
How do I know that my order is registered?
How much is the freight?
I cannot complete an order
View all 6
Delivery
4
What is your delivery time?
How soon do I have to pick up my package?
What shipping method do you use?
Can I collect my order in your store in Gothenburg?
Payment
1
What payment options are there?
Sponsorship, collaboration and events
Sponsorship/collaboration
1
Sponsorship/collaboration
Event
1
What events do you have and how do I sign up for them?
Store
2
Do you have a concept store that I can visit?
Where can I buy your products?
Claim and Warranty
Warranty
1
Warranty
Claim
1
Claim